Refund & Returns Policy
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Last updated: March 2026
Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-Returnable Items
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds
There are certain situations where only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
- Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and automatically applied to your original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
- First check your bank account again.
- Then contact your credit card company — it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@thevibestore.in.
Sale Items
Sale items are not eligible for refund, return, or exchange unless they are damaged or defective.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@thevibestore.in and send your item to:
Swastic Traders
First Floor, Flat No. L-92 1-A/3, Above Agarwal Sweets,
Munirka, New Delhi, Delhi – 110066
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Returns
To return your product, mail it to:
Swastic Traders
First Floor, Flat No. L-92 1-A/3, Above Agarwal Sweets,
Munirka, New Delhi, Delhi – 110066
You are responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need Help?
Contact us at support@thevibestore.in for any questions related to refunds and returns. Our support team is available Monday to Saturday, 10am–6pm IST.
